Privacy Policy

Run Strong Physio – Privacy Policy

Run Strong Physio (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of all personal information we collect. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By attending our practice, using our services, communicating with us or otherwise providing personal information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy, unless you withdraw your consent where permitted by law.

We may update this policy periodically to reflect changes in legislation or our operations.

What information we collect

We collect personal and sensitive information necessary to provide safe and effective allied health services. This may include:

Identification and contact details (e.g. your name, address, date of birth, email, emergency contact details)
Health information about you relevant to the services we provide, including other health professionals involved in your care (e.g. medical history, test results, specialists’ reports, health fund details for payment and billing)
any government identifiers such as Medicare number. However, we do not use these for the purposes of identifying you in our practice
Website analytic data
Multimedia records (photos, videos, audio recordings for clinical purposes)
Administrative information (Medicare, private health insurance, payment details)
Communication records (emails, SMS messages, website forms)

How We Collect Information

We collect personal information:

Directly from you when you give us your details (e.g. in person consultation, Telehealth consultation, SMS, email, phone, online forms, social media interactions)
From a person responsible for you
Referral from other health professionals
Third party systems used for practice management, billing or communication
Via photos, videos, audio recordings and VALD Force Decks (for clinical purposes)

Why We Collect Your Information

We collect and use personal information about you to:

Provide our services to you and to communicate with you, and others involved in your care in relation to those services.
Document clinical progress and maintain accurate health records
Coordinate care with other health professionals
To help us manage our accounts and administrative services, including billing, arrangements with health funds, pursing unpaid accounts, management of our IT system
To conduct accreditation, quality assurance or internal audits.
To meet legal, regulatory and insurance obligations

When and why, we might share information about you with others?

We may disclose information about you to:

Internal clinical and administrative staff
Other treating healthcare professionals (with your consent)
IT Providers, practice management software
External service providers who support our operations (e.g. VALDForce Decks)
Payment processors and insurers
Legal or regulatory authorities when required by law.

We never share your information maliciously or sell your information, and only disclose what is necessary for the purpose and in the interest of your healthcare.

Security of Your Information

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification or disclosure and to prevent misuse and loss.

These measures may include secure electronic record systems, password protected devices and encrypted storage, role-based access controls, staff training and access restricted to need-to-know. We use secure, encrypted platforms for Telehealth, complying with the Privacy Act’s technical security requirements to protect your information during virtual consultations.

Despite these measures, we note that no electronic transmission is completely secure.

Multimedia Use (Photos, videos, and recordings)

Images and recordings may be used for:

Clinical assessment and treatment planning
Monitoring progress over time
Internal professional development
Administrative or operational purposes

We do not use client images or recordings for marketing or promotional purposes without separate explicit consent.

Copyright and Image Use

Images, content, and information on our website and/or social media are used with permission. They must not be downloaded, reproduced or shared without consent from Run Strong Physio and the individuals featured.

Marketing Misuse of Website

You agree not to use our website for unlawful purposes. Misuse may result in legal action.

Marketing and Communication Preferences

As part of our standard service, we send appointment reminders, confirmations, and service-related communications by email and text message. By providing your contact details, you agree to receive these communications.

If you would like to change how we contact you or opt out of text or email messages, please let us know so we can update your client file.

Access to and corrections of your information

You may request access to your personal or health information or seek corrections to inaccurate or incomplete information. We will respond within a reasonable timeframe unless restricted by law. Requests can be made via our contact details below.

Retention and Disposal

In accordance with legal requirement, we retain health records:

Adults: 7 years from the date of their last service
Children: until the individual turns 25

Complaints and Concerns

If you have concerns or questions about how your information has been handled, please contact us. We will respond promptly and respectfully.

If you are not satisfied with our response, you may contact the Office of the Australia Information Commissioner (OAIC).

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Post: GPO Box 5218 Sydney New South Wales 2001

Website: www.oaic.gov.au/privacy/privacy-complaints/

Contact Us

To contact us about any privacy related issues, please contact:

Run Strong Physio

12/1 Geils Court Deakin, ACT 2600

Phone: 02 6260 4884 | 0427 847 481

Email: info@runstrongphysio.com.au